Seaplane Charter Bali is run by Juara Holding Group as an independent charter-coordination desk, not an airline. We collect only what a licensed operator’s manifest and your enquiry require — name, contact details, and passport data when a flight is confirmed — and we share it strictly to arrange your seaplane route, never to sell or advertise to you elsewhere.
Effective 18 September 2026. This policy explains what Seaplane Charter Bali (seaplanecharterbali.com) collects when you enquire about a route from Bali to Gili, Lombok, Menjangan, Nusa Lembongan, Sumbawa, Sumba, Banyuwangi or a Komodo relay, why we need it, and who sees it.
Who controls your data?
The data controller is Juara Holding Group, operating this site as an independent seaplane charter broker based in Bali. We arrange flights with licensed Indonesian amphibious operators; we do not hold an Air Operator Certificate and we are not the airline flying you. For any privacy question, write to bd@juaraholding.com or message WhatsApp +62 811-3941-4563 — that inbox is read by our business-development desk, not a bot.
What personal data do we collect?
We collect only what moves a charter enquiry forward. Nothing is collected through account sign-up, because this site has no login.
| Data category | Examples | When we collect it |
|---|---|---|
| Enquiry details | Name, WhatsApp number, email, preferred route and dates | When you message us via WhatsApp, email or a contact form |
| Manifest details | Full legal name, passport number, nationality, date of birth, weight (for aircraft load planning) | Only once a flight is being booked with a specific operator |
| Payment reference | Bank transfer confirmation or payment proof | When you settle a deposit or balance for a confirmed charter |
| Technical data | IP address, browser type, pages viewed, referring site | Automatically, via analytics, on every visit |
Why do you need passport details for a seaplane?
Indonesian charter operators fly under an Air Operator Certificate regulated by the Directorate General of Civil Aviation, and every passenger on a chartered aircraft must appear on a weight-and-balance manifest before departure. That manifest requires full name as on passport, passport number, nationality and date of birth, plus body weight for load planning on a small amphibious aircraft. We only request this once a route and date are provisionally agreed — never at the first “how much does a charter cost” message.
How do we collect your data?
Almost everything arrives directly from you: a WhatsApp message, an email to bd@juaraholding.com, or a form on this site. We do not buy contact lists, and we do not scrape passport or identity data from any other source. If a resort, vessel or hotel introduces you to us for a water-landing transfer, we ask them to confirm you have consented before they pass on your contact details.
Who do we share your data with, and why?
We share the minimum data each recipient needs, and only to make your specific charter happen.
- Licensed seaplane and amphibious aircraft operators — manifest details, to comply with aviation manifest and weight-and-balance rules.
- Resorts, vessels and yacht or phinisi crews — name, arrival window and passenger count, for a water-landing rendezvous or resort transfer.
- Payment and banking partners — transaction reference only, to reconcile a deposit or balance.
- Analytics and hosting providers — technical/device data, to keep the site running and measure which route pages are useful.
We do not sell personal data, and we do not share passport details with any party outside the specific booking they relate to. As of September 2026, Juara Holding Group has no exclusive or affiliate agreement with any named seaplane operator; each charter is arranged case by case with whichever licensed operator can fly the confirmed route.
How long do we keep your data?
Enquiry details (name, contact, route interest) are kept for up to 24 months so we can follow up on a route you asked about, unless you ask us to delete them sooner. Manifest and passport details tied to a completed or cancelled booking are kept for up to 5 years, matching common Indonesian bookkeeping and aviation-liability retention practice, then deleted or anonymised. Payment references follow our accountant’s statutory retention period under Indonesian tax law.
What cookies and analytics does this site use?
Seaplane Charter Bali uses standard, privacy-respecting analytics (page views, session length, device type, approximate location by IP) to see which route pages people read before enquiring. We do not run third-party advertising retargeting pixels on this site. Your browser lets you block or clear cookies at any time; doing so will not stop you from messaging us on WhatsApp or email.
What are your rights under Indonesia’s PDP Law and GDPR?
Indonesia’s Personal Data Protection Law, Law No. 27 of 2022 (UU PDP), gives you rights over data we hold about you. If you are visiting from the European Economic Area, the UK or a similar jurisdiction, we apply the same standard in the spirit of GDPR, even though Indonesian law is our primary legal basis.
| Right | What it means |
|---|---|
| Access | Ask what data we hold about your enquiry or booking |
| Correction | Fix an inaccurate name, passport number or contact detail |
| Deletion | Ask us to erase enquiry data that is not tied to a completed booking or a legal retention duty |
| Withdraw consent | Tell us to stop processing new enquiries from you |
| Object / restrict | Ask us to pause sharing your data while a dispute is resolved |
| Portability | Request a copy of the data you gave us, in a readable format |
To use any of these rights, email bd@juaraholding.com with your name and the WhatsApp number or email you contacted us from. We aim to respond within 14 working days.
How do we protect your data?
WhatsApp and email messages are encrypted in transit by those platforms. Passport and manifest data are shared with an operator only after a route is provisionally confirmed, and only through the same WhatsApp or email channel — never posted publicly or attached to a route page. We limit internal access to the business-development desk staff who handle your specific enquiry.
Do you collect data from children?
This site is not directed at children. Passport details for a minor travelling on a charter are only ever collected as part of a parent or guardian’s own booking enquiry, submitted by the parent or guardian.
Does your data leave Indonesia?
Your enquiry may be processed by analytics or email infrastructure hosted outside Indonesia. Where that happens, we rely on the service provider’s own security standards and, where relevant, standard contractual safeguards consistent with UU PDP and GDPR expectations for cross-border transfer.
Changes to this policy
We may update this policy as regulations or our processes change. The effective date at the top of this page always reflects the current version; material changes will be reflected here before they take effect.
How to contact us
For any question about this policy, a data request, or a route enquiry, reach the Juara Holding Group business-development desk at bd@juaraholding.com or WhatsApp +62 811-3941-4563.